TERMS & CONDITIONS

Effective Date: August 17, 2026

Welcome to My Front Desk Genius ("My Front Desk Genius," "we," "us," or "our"). These Terms & Conditions ("Terms") govern your use of our website, services, communications, and related products and services. By accessing our website, submitting information through our forms, requesting information about our services, scheduling an appointment, or purchasing or using our services, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.

1. Our Services

My Front Desk Genius provides business technology and automation services designed to help businesses improve lead capture, communication, follow-up, customer engagement, and operational efficiency. Our services may include, depending on the services selected by a client: AI-powered business automation AI receptionist solutions Voice AI CRM automation Lead capture and lead nurturing Appointment scheduling and reminders SMS and text messaging automation Customer communication workflows Website and chat-based communication tools Business process automation Custom AI and automation strategy, implementation, and optimization Specific services, features, pricing, deliverables, and implementation requirements may vary by client and may be described in a separate proposal, order, statement of work, service agreement, or other written agreement.

2. AI-Powered Services

Some services provided by My Front Desk Genius may use artificial intelligence ("AI"), automated systems, voice technology, chat technology, or other software-based tools. AI-powered systems may assist with tasks such as: Responding to inquiries Answering frequently asked questions Collecting information Qualifying leads Following up with prospects Scheduling appointments Sending reminders Routing communications Updating CRM records Providing general information AI-generated responses may not always be accurate, complete, current, or appropriate for every situation. AI systems should not be relied upon as a substitute for professional legal, medical, financial, emergency, or other specialized advice. Where applicable, users may request to communicate with a human representative.

3. Voice AI and Automated Calls

If you interact with a My Front Desk Genius Voice AI or automated calling system, you acknowledge that communications may involve automated technology, artificial intelligence, prerecorded messages, or an AI-generated voice. Where required by applicable law, we will obtain appropriate consent before placing automated or AI-assisted outbound calls. You may request that we stop contacting you by phone or through other communication channels at any time.

4. SMS and Text Messaging

If you separately opt in to receive text messages from My Front Desk Genius, you agree to receive text messages related to the purpose for which you provided consent. Depending on your request or relationship with us, messages may include: Responses to inquiries Appointment confirmations Appointment reminders Scheduling information Service-related communications Customer support communications Follow-up regarding a requested service or consultation Other messages specifically authorized by you Message frequency may vary. Message and data rates may apply. You can opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact us using the information provided on our website. Your consent to receive text messages is not a condition of purchasing any goods or services. SMS consent is separate from consent to receive other types of communications and is not automatically granted merely because you provide your telephone number.

5. SMS Consent

When you provide your telephone number through one of our forms, calendars, websites, or other communication channels, you may be given the opportunity to separately consent to receive SMS messages. SMS consent must be affirmatively provided where required. We do not require consent to receive marketing or other optional text messages as a condition of submitting an inquiry or requesting our services. You may withdraw your consent at any time by replying STOP. HighLevel's current A2P requirements specifically require SMS consent to remain optional and require an unchecked consent mechanism rather than treating submission of a phone number as automatic SMS consent.

6. Privacy

Your privacy is important to us. Our collection, use, storage, and disclosure of personal information are described in our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy before using our website or submitting personal information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. This provision is included to align with current HighLevel A2P requirements concerning mobile information and SMS opt-in data.

7. Information You Provide

When you submit information through our website, forms, calendars, chat tools, or other communication channels, you agree that the information you provide is accurate and that you have the authority to provide it. You are responsible for ensuring that information you submit does not violate the rights of another person or entity. You should not submit sensitive information through our website unless specifically requested and appropriate for the service being provided.

8. Client Responsibilities

Clients using our automation, CRM, SMS, Voice AI, or related services are responsible for providing accurate information and using the services in accordance with applicable laws and regulations. Clients are responsible for obtaining any legally required consent from their customers, leads, employees, or other contacts before using automated communications, SMS, email, or outbound calling. Clients must not use our services to send unsolicited communications, purchased contact lists, deceptive messages, or communications to individuals who have opted out. Consent cannot be purchased, sold, transferred, or exchanged for messaging purposes. Clients are also responsible for honoring opt-outs, do-not-contact requests, and other applicable communication restrictions.

9. Third-Party Technology

Our services may rely on third-party technology providers, software platforms, communication carriers, hosting providers, CRM systems, AI systems, scheduling platforms, payment processors, and other service providers. Third-party services may change their features, pricing, availability, policies, or technical requirements. We are not responsible for interruptions or changes caused by third-party platforms that are outside our reasonable control.

10. Service Availability

We strive to provide reliable services, but we do not guarantee that our website, software integrations, AI systems, communication systems, or third-party services will always be available, uninterrupted, secure, or error-free. Services may occasionally be unavailable because of maintenance, software updates, technical problems, carrier restrictions, internet outages, third-party failures, or circumstances beyond our control.

11. No Guarantee of Business Results

My Front Desk Genius provides technology, automation, strategy, and implementation services. We do not guarantee a specific amount of revenue, leads, appointments, sales, cost savings, conversion rate, or other business result. Business results depend on numerous factors outside our control, including the client's market, offer, pricing, sales process, staff, advertising, customer demand, competition, and implementation.

12. Intellectual Property

Unless otherwise agreed in writing, the My Front Desk Genius website, branding, logos, written content, graphics, processes, templates, systems, and other original materials are owned by or licensed to My Front Desk Genius. You may not reproduce, modify, distribute, sell, publish, or commercially exploit our proprietary materials without our written permission. Client-specific materials may be governed by the applicable service agreement or statement of work.

13. Prohibited Uses

You agree not to use our website or services to: Violate applicable laws or regulations Send spam or unsolicited communications Send messages to individuals who have opted out Use purchased or improperly obtained contact lists for messaging Impersonate another person or business Engage in fraud, deception, harassment, or abuse Distribute malicious software or harmful content Interfere with our systems or third-party systems Attempt to gain unauthorized access to accounts or systems Use our services for unlawful or prohibited activities

14. Payments and Client Agreements

Where applicable, fees, payment schedules, subscriptions, implementation costs, usage fees, and other charges will be described in the applicable proposal, invoice, order, service agreement, or statement of work. If you purchase services from us, additional contractual terms may apply. If there is a conflict between these Terms and a separately executed written service agreement, the service agreement will control with respect to the specific services covered by that agreement.

15. Cancellation and Termination

We may suspend or terminate access to our services if a client violates these Terms, fails to make required payments, misuses our services, or engages in activity that creates legal, regulatory, security, or reputational risk. Specific cancellation, refund, and termination provisions may also be established in the applicable client agreement.

16. Communications

By contacting us or requesting information about our services, you authorize us to respond through the communication method associated with your inquiry, subject to any separate consent requirements that apply to SMS, marketing communications, or automated calls. Where separate consent is required, we will obtain that consent through the applicable opt-in process.

17. Third-Party Links

Our website may contain links to third-party websites or services. We do not control and are not responsible for the content, policies, security, availability, or practices of third-party websites. Your use of third-party services is subject to their own terms and policies.

18. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website and services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the availability, accuracy, reliability, completeness, or suitability of our website, AI systems, automation systems, or services for any particular purpose.

19. Limitation of Liability

To the fullest extent permitted by applicable law, My Front Desk Genius will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of our website or services. Any additional limitations of liability contained in a separate written client agreement will apply according to that agreement.

20. Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless My Front Desk Genius and its owners, employees, contractors, and service providers from claims, liabilities, damages, losses, and expenses arising from your misuse of our services, violation of these Terms, violation of applicable law, or violation of another person's rights.

21. Changes to These Terms

We may update these Terms from time to time. When we make changes, we may update the Effective Date shown at the beginning of this page. Your continued use of our website or services after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

22. Governing Law

These Terms will be governed by the laws applicable to the jurisdiction in which My Front Desk Genius is organized, without regard to conflict-of-law principles, unless otherwise required by applicable law or provided in a separate written agreement.

23. Contact Us

If you have questions about these Terms, our services, or communications from My Front Desk Genius, please contact us: My Front Desk Genius
Website: https://www.myfrontdeskgenius.com/
Email: myfrontdesk@gmail.com For SMS assistance, reply HELP to the message you received. To stop receiving SMS messages, reply STOP.