Privacy Policy
Effective Date: August 17, 2026
My Front Desk Genius ("My Front Desk Genius," "we," "us," or "our") respects your privacy and is committed to protecting the information you provide to us.
This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, submit a form, request information, schedule an appointment, communicate with us, or use our services.
By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with My Front Desk Genius, we may collect information including: First and last name Email address Telephone or mobile phone number Business name and business information Information about your business needs and interests Appointment and scheduling information Information you provide through website forms Information you provide through chat, SMS, email, phone, or other communications Information you provide when requesting a consultation, demonstration, or information about our services We may also automatically collect certain technical information when you visit our website, including information such as your IP address, browser type, device type, operating system, referring pages, pages visited, and other website usage information.
2. How We Use Your Information
We may use information we collect to: Respond to questions and inquiries Provide information about our services Schedule and manage appointments Provide consultations and demonstrations Communicate with prospective and existing customers Provide customer support Follow up regarding an inquiry or requested service Send appointment confirmations and reminders Send service-related communications Send SMS messages when you have separately provided the appropriate consent Improve our website and services Develop and improve our AI and automation solutions Manage our customer relationship management systems Maintain business records Prevent fraud, abuse, or unauthorized activity Comply with applicable legal and regulatory requirements
3. SMS and Text Messaging Privacy
If you voluntarily provide your mobile phone number and separately opt in to receive SMS messages from My Front Desk Genius, we may use your phone number to send the types of messages described in the applicable SMS consent disclosure. These may include: Responses to inquiries Appointment confirmations Appointment reminders Scheduling communications Service-related notifications Customer support communications Follow-up related to a requested consultation or service Other messages specifically authorized through your opt-in Message frequency may vary. Message and data rates may apply. You may withdraw your SMS consent at any time by replying STOP. For assistance, reply HELP. SMS consent is separate from consent to receive other types of communications. Providing a telephone number does not by itself constitute consent to receive optional marketing text messages.
4. How We Protect Mobile Information
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. This provision is included to address the messaging and A2P requirements applicable to SMS communications through our technology providers.
5. AI, Automation, and Communication Technologies
My Front Desk Genius may use third-party technology, artificial intelligence, automation, CRM systems, communication platforms, scheduling systems, chat systems, and voice technology to provide or support our services. These technologies may process information you provide to us for purposes such as: Responding to inquiries Providing information Qualifying leads Scheduling appointments Managing customer communications Following up with prospects Updating CRM records Providing customer support Automating routine business processes Some communications may be assisted by artificial intelligence or automated systems. AI-generated responses may not always be accurate or complete. You should not rely on AI-generated information as a substitute for professional legal, medical, financial, or other specialized advice.
6. Voice AI and Phone Communications
If you communicate with My Front Desk Genius through an AI-powered or automated voice system, your interaction may involve artificial intelligence, automated technology, or an AI-generated voice. Where required by applicable law, appropriate consent will be obtained before automated or AI-assisted outbound communications are made. Information obtained during these communications may be used to provide the requested service, respond to inquiries, schedule appointments, improve service delivery, and manage customer relationships.
7. Information We Share
We may share information with service providers and technology partners that help us operate our business and provide services. These providers may assist with: Customer relationship management Website hosting Scheduling Email delivery SMS communications Voice communications AI services Automation Customer support Data storage Payment processing Website analytics Other business operations These service providers are permitted to process information only as reasonably necessary to provide their services to us. We do not sell your personal information. We do not sell or rent your mobile phone number or SMS opt-in information to third parties for their own marketing purposes. As stated above, mobile information and SMS opt-in data are not shared with third parties or affiliates for marketing or promotional purposes.
8. Cookies and Website Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to: Operate the website Remember preferences Understand website usage Improve website performance Measure marketing effectiveness Improve our services You may be able to control certain cookies through your browser settings. Disabling certain cookies may affect some website functionality.
9. Information You Provide Through Forms
When you voluntarily submit information through a website form, appointment scheduler, chat feature, or other communication method, we may use that information to respond to your request and provide the services or information you requested. If the form includes a separate SMS consent option, your phone number will be used for SMS communications only according to the consent you provide. You may decline SMS consent and still submit an inquiry or request information from us, where applicable. HighLevel's current requirements specifically state that SMS consent must be optional and that a person cannot be required to consent to messaging in order to submit a form.
10. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmitting or storing information electronically is completely secure. Therefore, we cannot guarantee absolute security of information transmitted to or stored by us.
11. Data Retention
We may retain information for as long as reasonably necessary to: Provide requested services Maintain business and transaction records Communicate with you Resolve disputes Enforce agreements Comply with legal obligations Protect our legitimate business interests Retention periods may vary depending on the type of information and the purpose for which it was collected.
12. Your Privacy Choices
Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information. You may also: Opt out of marketing emails Opt out of SMS messages by replying STOP Request assistance regarding your communications preferences Ask questions about how your information is being used To make a privacy-related request, contact us using the information below.
13. Children's Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete the information.
14. Third-Party Websites
Our website may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices, content, security, or policies of third-party websites. You should review the privacy policy of any third-party website or service before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When changes are made, we will update the Effective Date at the top of this page. Your continued use of our website or services after changes are posted constitutes acceptance of the updated Privacy Policy to the extent permitted by applicable law.
16. Contact Us
If you have questions about this Privacy Policy or how My Front Desk Genius handles your information, please contact us:
